Privacy Policy

Last updated: February 2025

Sydney Photonics Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our contact form.

Information We Collect

Contact Form Data

When you submit our contact form, we collect the following information:

Personal Information: First name, last name, and email address
Professional Information: Company or organization name (optional)
Communication: Your message, including any technical requirements or questions
Metadata: Timestamp of submission

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. Our cookie consent is managed by Silktide, and we only collect analytics data with your consent. We also use Google Tag Manager to track form interactions for analytics purposes.

How We Use Your Information

We use the information we collect for the following purposes:

Responding to Enquiries: To answer your questions and provide information about our products and services
Customer Service: To communicate with you about your requests and provide support
Business Operations: To maintain records of customer interactions and improve our services
Analytics: To understand how visitors interact with our website and contact form

Data Storage and Security

Your contact form submissions are stored securely in Google Sheets, which is protected by Google's enterprise-level security measures. All data transmission is encrypted using HTTPS/TLS.

We implement appropriate technical and organizational measures to protect your personal information, including:

Input validation and sanitization to prevent malicious submissions
Rate limiting to prevent spam and abuse
Access controls limiting who can view submitted data
Regular security reviews and updates

Data Retention

We retain contact form submissions for up to 2 years from the date of submission. After this period, we may delete or archive the data. If you require a specific retention period for your data, please let us know when you submit your enquiry.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you
Correction: You can request that we correct any inaccurate information
Deletion: You can request that we delete your personal information
Objection: You can object to our processing of your personal information
Data Portability: You can request a copy of your data in a structured format

To exercise any of these rights, please contact us at info@sydneyphotonics.com.

Third-Party Services

We use the following third-party services that may collect information:

Google Apps Script / Google Sheets: For storing contact form submissions
Google Tag Manager: For analytics and tracking form interactions
Silktide Cookie Consent Manager: For managing cookie preferences

Each of these services has its own privacy policy governing how they handle data:

International Data Transfers

Your information may be transferred to and stored on servers located outside of Australia, particularly through our use of Google services. We ensure that any such transfers comply with applicable data protection laws.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sydney Photonics Pty Ltd
Email: info@sydneyphotonics.com
Website: sydneyphotonics.com.au

Australian Privacy Principles

Sydney Photonics is committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we handle your personal information in accordance with these principles.

← Back to Website